When Innocent Driver was founded in 2019, it was to fix a problem our founder had seen for years inside the insurance industry: drivers being let down by slow processes, poor communication, and decisions made to save insurers money, not protect customers.
We built something better – a service that puts people first. Today, from our offices in Glasgow, Greater Manchester and Belfast, our team manages hundreds of non-fault claims every month, helping drivers get back on the road quickly and fairly.
To make non-fault accident claims simple, fair and stress-free for every driver.
We believe no one should pay the price for an accident they didn’t cause – not in money, time or frustration. Our mission is to give motorists a smarter alternative to calling their insurer, built around clear communication, honest advice and genuine care from start to finish.
Honesty. Empathy. Action.
We treat people like people, not policy numbers. That means being transparent, moving quickly, and keeping our promises. From the first phone call to the final repair, we take ownership, stay proactive, and always do what’s right for the driver – even when that means saying no.
We know claims inside out – and how to make them better.
Our team brings decades of experience from inside major insurers, repair networks and accident management firms. That insider knowledge helps us cut through red tape, move faster, and keep both drivers and partners in the loop at every stage.
We’re proud to be rated 4.9 on Trustpilot. Whether a claim comes direct from the public or through one of our trusted partners, the feedback is always the same: fast, professional, and refreshingly hassle-free.