NON FAULT ACCIDENT CLAIMS
HAD AN ACCIDENT THAT WASN’T YOUR FAULT?
Then you’ll be glad you bumped into us. Claim through us instead of your insurer. From repairs and replacement vehicles to injury compensation, we can handle it all – at no cost to you. It’s the smarter way to claim.
Save your excess. Save your no-claims. Save the hassle.
No excess to pay
Keep your no claims bonus
We handle everything for you
TRUSTED BY THOUSANDS OF HAPPY CUSTOMERS AND COUNTING
“Excellent service. I was given a brand new car while mine was being repaired and, best of all, it didn’t cost me anything.”
Louise
“Innocent Driver sorted out a hire car and took away all the stress and time dealing with insurers. Amazing service, highly recommend.”
Mary
“The team at innocent driver sorted everything out for me after one phone call and took all the stress and hassle away.”
Marc
“I never had to spend a single penny and what could have been a stressful situation was made so simple. A1 service. Look no further.”
John
From crash to claim - we make it simple.
Skip your insurer, avoid hidden costs and let us take care of your claim from start to finish in three simple steps.
1
CALL US FIRST
Had a non-fault accident? Call one of our UK-based claims experts or complete our online form. We’ll assess your case and get things moving straight away.
2
WE HANDLE EVERYTHING
We deal directly with the at-fault driver’s insurer, arrange repairs, and deliver a like-for-like replacement hire car to keep you on the road. If you or your passengers were injured, we can help with that too.
3
YOU PAY NOTHING
There's no excess to pay and there should be no impact on your no-claims bonus. All our costs are recovered directly from the at-fault insurer - never from you.
WHY CHOOSE US INSTEAD OF YOUR INSURER AFTER AN ACCIDENT
Your insurer isn’t on your side. We are.
When the accident isn’t your fault, you’re under no obligation to go through your insurer - and doing so could cost you.
That myth? We’re here to bust it.
Keep your no claims
Your no claims discount should be unaffected.
No excess to pay
Our service is completely free. No fees, no catch.
Like-for-like replacement car
Similar to your vehicle, delivered wherever you choose.
Guaranteed repairs
Your car, fixed to the highest standards. No cheap shortcuts.
We handle all the admin
No chasing. No hold music. Just updates when you need them.
Dedicated UK-based experts
Real people, real support - no outsourcing, ever.
ALL THE WAYS WE CAN HELP YOU AFTER A NON-FAULT ACCIDENT
From car and motorbike accidents to personal injury and pedestrian claims, we take care of everything you need after a non-fault accident. Here are the services we offer, each designed to keep you protected, mobile, and stress-free.
Car Crash Claims
Full support from recovery to repairs. Plus we can provide a like-for-like replacement car.
Motorbike Claims
Specialist recovery, repairs and a replacement vehicle, if needed, to keep you mobile.
Cyclist Claims
Helping injured cyclists claim compensation for medical costs and losses.
Pedestrian Claims
Helping injured pedestrians claim compensation for medical costs and losses.
Personal Injury Claims
Help via our solicitor partners to help you secure compensation you following an RTA.
Proud to Be UK's Top-Rated Claims Company on Trustpilot
GOT QUESTIONS? LET’S ANSWER THEM.
HERE ARE A FEW QUESTIONS ABOUT NON FAULT ACCIDENTS WE HEAR ALL THE TIME
Not everyone has dealt with an accident management company before. We know it can sound too good to be true, but it isn’t. Here are some of the most common questions we hear about non-fault accident claims.
Sounds too good to be true. What’s the catch?
There isn’t one. All costs are claimed back from the at-fault insurer. You don’t pay us, and you don’t lose out.
Do I still have to tell my insurer about a non-fault accident?
You don’t need to call your insurer first. In fact, doing so could risk your no-claims bonus and cost you your excess. You should, however, check your own policy terms and conditions regarding the reporting of accidents as you may be required to notify them after you’ve started the claim with us.
Will making a claim affect my no-claims bonus?
As you’re not claiming on your policy, a claim through us shouldn’t affect your no claims bonus. Your insurer may remove your discount temporarily but should reinstate it when the claim is settled.
Do I need to pay my policy excess?
No. Unlike going through your insurer, there’s no excess to pay when you use Innocent Driver.
What kind of replacement vehicle will I get?
We’ll arrange a like-for-like replacement, not just a small hatchback. We match as closely as possible to your usual vehicle, whether that’s a car, van or motorcycle.
Can you help if I’ve been injured?
Yes. We can assist with injury claims via one of our solicitor partners. They’ll help you secure compensation for pain, treatment, and lost earnings. This can be for yourself and for any injured passengers involved in the accident.
Who pays for my claim?
The at-fault driver’s insurer covers the costs, not you. We’ll recover our costs from them too.