We deal with the insurer of the at-fault driver.
We deal with the insurer of the at-fault driver. This means that when we accept your claim you won’t have to pay your excess and your No Claims Discount shouldn’t be affected.
We do all the work for you,
Which means less stress and less hassle for you.
And we’ll also give you a replacement car, so you can keep driving.
You report your accident to us
Fill in as much information as you can. You can also send us photos or dashcam footage. Don’t worry if you leave any blanks, you can go back and fill them in later.
We contact the other driver’s insurer
and tell them about your claim and that we’re holding their client responsible.
We repair your car
Once we accept your claim and we can give you a replacement hire car while it’s being fixed.
We bill the insurer of the driver who caused the accident
We won’t charge you and you don’t pay your excess to the garage.
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How we can help you
Our motor accident claim service is free for you to use, and we claim directly from the other driver’s insurer. So, when you choose Innocent Driver®, you won’t have to pay your excess, your repairs are guaranteed, and we can even provide you with a replacement vehicle while yours is being repaired. If you were injured, we can help by recommending one of our panel of personal injury solicitors.
You report your motor accident to us
What We Do
At Innocent Driver®, we understand that you shouldn’t have to pay for a road traffic accident that wasn’t your fault and need to get back on the road quickly and with minimal disruption.
Network of repairers
We have a UK-wide team of experienced network repairers who will fix your vehicle and help you recover any costs or losses that you may be entitled to, and we supply all types of hire vehicles.
Assess the circumstances
When we receive your claim, our expert team of dedicated staff will assess the circumstances and do everything we can to help get you where you need to be — back on the open road.
We keep you updated
We will give you access to our “client area” where you will be able to see how your claim is progressing 24 hours a day 7 days a week.
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(payable when we repair their car)