FAQs

YOUR QUESTIONS ANSWERED

Let Us Answer Your Questions

If you’ve been involved in a non-fault accident, you’ll likely have questions. From replacement vehicles to repairs, insurance and timelines, here are the answers to the things we’re asked most often. If you have a question we’ve not answered here, give us a call and the team will be happy to offer you help and advice.

About Accident Management

What is accident management?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Sounds too good to be true. What’s the catch?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

How is Innocent Driver different from my insurer?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Do I have to tell my insurer about a non-fault accident?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Will making a claim affect my no-claims bonus?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Do I need to pay my policy excess?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Car Accident Claims

Sounds too good to be true. What’s the catch?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

How is Innocent Driver different from my insurer?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Do I have to tell my insurer about a non-fault accident?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Motorbike Accident Claims

Sounds too good to be true. What’s the catch?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

How is Innocent Driver different from my insurer?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Do I have to tell my insurer about a non-fault accident?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Cyclist Crash Claims

Sounds too good to be true. What’s the catch?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

How is Innocent Driver different from my insurer?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

Do I have to tell my insurer about a non-fault accident?

Accident management is a service that handles your non-fault accident claim directly with the at-fault driver’s insurer. It covers recovery, repairs, replacement vehicles, and even injury claims — without you paying excess or losing your no-claims bonus.

DIDN’T FIND THE ANSWER YOU WERE LOOKING FOR? OUR UK-BASED CLAIMS TEAM IS HERE TO HELP. CALL US ON 0800 368 8928 OR CLICK BELOW TO GET FREE, NO-OBLIGATION ADVICE.

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