When you’re not to blame, call us before you call your insurer. We can manage your claim, arrange repairs, and keep you on the road with a like-for-like replacement vehicle.
Keep your no-claims. Avoid the excess. Skip the stress.
Most drivers think they need to call their insurer first after a non-fault accident, but there’s a better route, and you’re in the right place. Because, even when you weren’t to blame, car insurance claims can mean:
Call us instead. We deal directly with the at-fault driver’s insurer, arrange your repairs, deliver a like-for-like replacement car, and can handle everything for you. We can even recommend a solicitor who’ll work with you on a no win, no fee basis to secure compensation if you or any passengers have been injured.
A car accident can leave you shaken, but claiming doesn’t need to add to the stress. We take care of everything for you, covering all common non-fault car accidents, and more, including:
Speak to one of our UK-based motor claims experts today. We’ll assess your case and get things moving straight away.
We’ll arrange repairs, a like-for-like replacement vehicle – where needed – and can recommend an injury solicitor.
All costs are claimed from the at-fault driver’s insurer. That means you shouldn’t have to pay an excess or lose your no claims discount.
Keep your no claims
Your no claims discount should be unaffected.
No excess to pay
Our service is completely free. No fees, no catch.
Like-for-like replacement car
Similar to your vehicle, delivered to your door.
Guaranteed repairs
Your car, fixed to the highest standards. No cheap shortcuts.
We handle all the admin
No chasing. No hold music. Just updates when you need them.
Dedicated UK-based experts
Real people, real support – no outsourcing, ever.
If you’ve been involved in a non-fault car accident, the process can feel confusing. Here are answers to the most common questions we get from drivers about car accident claims, no-claims bonuses, excess, and replacement vehicles.
You don’t need to call your insurer first. In fact, doing so could risk your no-claims bonus and cost you your excess. You should, however, check your own policy terms and conditions regarding the reporting of accidents as you may be required to notify them after you’ve started the claim with us.
Not with Innocent Driver. Because we claim directly from the at-fault insurer, your no-claims bonus stays intact.
No. Unlike going through your insurer, there’s no excess to pay when you use Innocent Driver.
We’ll arrange a like-for-like replacement vehicle on hire – not just a small hatchback. If you drive a family car, SUV, or executive vehicle, we’ll do our best to match it.
We start the process right away. Repairs are arranged through our nationwide network, so there are no unnecessary delays.
Yes. We can recommend an injury solicitor who is experienced in motor claims. They’ll help you secure compensation for pain, suffering, medical treatment, and lost earnings.